Terms & Conditions KenzoBet — A Complete Guide for All Malaysian Members

The KenzoBet platform is open only to individuals who meet all of the following eligibility criteria. By registering an account, you confirm that you satisfy all of these requirements.

• You are 18 years and above at the time of registration. KenzoBet takes the protection of minors from gambling seriously, and we reserve the right to request age verification documents at any time.
• You are a Malaysian citizen or permanent resident accessing the KenzoBet platform from within Malaysia.
• You are registering an account in your own name — not on behalf of another person. Proxy registrations are not permitted.
• You may only have one active account only at KenzoBet. Holding multiple accounts is a serious violation that may result in the suspension of all associated accounts and the return of balances to KenzoBet.
• You are not currently on a self-exclusion list at KenzoBet or any associated responsible gaming programme.
• You are not using the KenzoBet platform in a professional capacity as an agent, representative, or contractor on behalf of any other company or individual.

KenzoBet reserves the right to request identity verification documents (Malaysian IC or passport) at any time to confirm your eligibility. Failure to provide the required documents within the specified timeframe may result in your account being suspended until verification is complete.

The security of your KenzoBet account is a shared responsibility between you and KenzoBet. We provide a high-grade security infrastructure with 256-bit SSL encryption, optional two-factor authentication, and 24/7 suspicious activity monitoring. That said, certain responsibilities rest with you as the account holder.

• Keep your password confidential. Do not share your login credentials with anyone — including family members or friends. KenzoBet will not be held responsible for any losses arising from the voluntary sharing of your password.
• Use a strong, unique password for your KenzoBet account — one that is different from the password you use for your email or any other platform.
• Log out of your KenzoBet account after every session, especially when using a device shared with others.
• Contact the KenzoBet support team immediately via live chat if you suspect any unauthorised activity on your account.
• Your account details — including your full name, date of birth, phone number and email address — must be accurate and up to date. KenzoBet uses this information to verify your identity and process your withdrawals.

KenzoBet employs an automated fraud detection system that continuously monitors account activity patterns. If our system flags any suspicious activity, the account in question may be temporarily frozen while an investigation is carried out. We will reach out to you via your registered email address or phone number to resolve the matter.

All transactions on the KenzoBet platform are conducted in Malaysian Ringgit (MYR). KenzoBet does not accept or process transactions in foreign currencies.

Accepted Deposit Methods:

• Touch 'n Go eWallet — direct deposit, funds credited in under a minute
• GrabPay — via the Grab app, processed instantly
• DuitNow — real-time bank transfer, no transaction fees
• Boost — via the Boost app, processed instantly
• ShopeePay — via the Shopee app, processed instantly
• FPX (Financial Process Exchange) — supports all major Malaysian banks
• Maybank2u — Maybank internet banking, processed within seconds
• CIMB Clicks — CIMB internet banking, processed within seconds

Deposit Limit: The minimum deposit limit is RM10 per transaction. The maximum daily deposit limit varies based on your VIP tier — starting from RM5,000 for standard members up to RM50,000 for Diamond VIP members.

Withdrawal: Withdrawal requests will be processed within 5–15 minutes for standard members, and faster for VIP members. The minimum withdrawal limit is RM50 per transaction. All withdrawals will be credited to the same payment method used for your deposit — for security and anti-money laundering purposes.

KenzoBet reserves the right to hold any withdrawal pending full identity verification for requests that exceed certain limits or display suspicious patterns. All funds in your KenzoBet account belong to you and will be returned in full upon account closure, once all necessary checks and verifications have been completed.

KenzoBet offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the terms and conditions specified in each respective promotional offer. The following are general terms that apply to all bonuses unless otherwise stated.

• Rollover Requirement: Most deposit bonuses carry a rollover (turnover) requirement that must be met before any winnings derived from the bonus can be withdrawn. Rollover requirements typically range from 5x to 20x the bonus amount, depending on the type of bonus. Specific rollover conditions are stated in the terms of each promotion.
• Valid Period: All bonuses have a set validity period — typically between 7 and 30 days from the date the bonus is credited. Bonuses that are not used within their validity period will expire automatically.
• One Bonus Per Offer: Each bonus offer may only be claimed once per account, IP address, device, or household.
• Bonus Abuse Prohibition: Any attempt to abuse the KenzoBet bonus system — including the use of multiple accounts, hedge betting, or any method designed to exploit bonus offers — will result in the cancellation of all bonuses, account suspension, and the return of the remaining balance to KenzoBet.
• Right to Amend Promotions: KenzoBet reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Such changes will not affect bonuses that have already been credited and are currently active.

The KenzoBet VIP Rewards Programme operates under specific VIP terms available on the VIP Rewards. VIP points and rebates earned are subject to additional terms stated therein.

KenzoBet offers a variety of games and Sports Betting options, each with its own set of rules. The following general rules apply to all game types and betting activities on the KenzoBet platform.

• Final Bet: All confirmed bets are final and cannot be cancelled, except under specific circumstances such as a match being cancelled or postponed for more than 12 hours from the original scheduled time.
• Cancelled Match: If a sporting match is cancelled before it begins, all bets placed on that match will be voided and the full stake will be returned to your account.
• Odds Error: In the rare event that odds are displayed incorrectly due to a technical error or data fault, KenzoBet reserves the right to void the affected bets and refund the stake amount. KenzoBet is not obligated to pay out winnings based on incorrect odds.
• Game Integrity: All slots and Live Casino games on KenzoBet use an independently certified Random Number Generator (RNG) system to ensure fairness. The outcome of every game is entirely random and is not influenced by the platform or any player.
• Live Sports Betting: For in-play betting (during a live match), outcomes are determined by the score and official match result at the time the bet is closed. Any disputes will be resolved based on data from KenzoBet's sports data provider.
• Betting Limit: Minimum and maximum betting limits are set for each game type and bet, and are subject to change from time to time. Current limits are displayed within the relevant game interface.

For KenzoBet online lottery, all draws use a certified RNG system and results are recorded for player verification. Lottery tickets purchased digitally are stored in your account and cannot be lost or altered.

To protect the integrity of the platform and the safety of all KenzoBet members, certain activities are strictly prohibited. Violation of any of these prohibitions may result in immediate account closure and the freezing of all balances.

• Registering or using more than one KenzoBet account — whether under the same or a different identity.
• Using automated software, bots, or scripts to access or operate the KenzoBet platform.
• Placing hedge bets (arbitrage) across different accounts or manipulating markets to guarantee a profit without taking reasonable risk.
• Buying, selling, transferring, or sharing your KenzoBet account with any other party.
• Using the KenzoBet platform for any money laundering activities or the financing of illegal activities.
• Exploiting any technical bugs, system errors, or software vulnerabilities on the KenzoBet platform. Players who discover a bug must report it to the support team rather than exploit it.
• Providing false or misleading information during registration or in any communication with KenzoBet.

KenzoBet employs advanced detection technology to identify suspicious activity or breaches of these terms. All remedial actions taken against accounts found to be in violation are final once an investigation has been completed.

KenzoBet takes responsible gambling very seriously. We believe entertainment should always remain just that — and we provide tools and resources to help our players stay in control.

Self-control tools available in every KenzoBet account include:

• Daily/Weekly/Monthly Deposit Limit: You can set a limit on how much you deposit within a given period. This limit takes effect immediately and can only be decreased straight away — increasing your limit requires a 48-hour waiting period.
• Daily Betting Limit: Set a maximum amount you can wager in a single day across all game types.
• Cool-off Period: Take a break from the platform for 24 hours, 7 days, 30 days, or a custom duration you set yourself.
• Self-Exclusion: If you feel your gambling is getting out of control, you may apply for a self-exclusion for a minimum period of 6 months. This request cannot be reversed before the period expires.
• Review Account Activity: View your full history of deposits, bets, and withdrawals at any time under the "Account History" section.

KenzoBet also works with Talian Kasih (15999) for players who need assistance with gambling-related issues. This is a toll-free helpline operating 24 hours a day, 7 days a week. Further information is available on the Responsible Gaming ours.

KenzoBet manages your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our full privacy policy is available on the Privacy Policy, and here we outline our key commitments.

• Your personal data is collected solely for the purposes stated in our privacy policy — including identity verification, transaction processing, customer support, and compliance with legal requirements.
• KenzoBet does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• Your data is protected with 256-bit SSL encryption and stored on secure servers with strict access controls.
• You have the right to request access to the personal data KenzoBet holds about you, as well as to request corrections if any information is inaccurate.
• In certain circumstances required by law — such as law enforcement investigations or anti-money laundering compliance obligations — KenzoBet may be required to disclose data to the relevant authorities.

KenzoBet provides an online betting platform and is responsible for ensuring it operates correctly, securely, and in accordance with the stated terms. However, there are limits to KenzoBet's liability that all members should be aware of.

• KenzoBet does not guarantee that the platform will always be free from interruptions, technical errors, or downtime caused by maintenance or factors beyond our control. We will make every effort to minimise downtime and notify users in advance when scheduled maintenance is required.
• KenzoBet is not liable for any losses resulting from unauthorised access to your account caused by your own failure to keep your password secure.
• The outcome of all bets and games is final once confirmed by the system. KenzoBet is not responsible for betting outcomes that do not meet a player's expectations.
• Information and content on the KenzoBet platform is provided "as is" without any warranty of accuracy or completeness, except for matters expressly guaranteed under these terms.

In all circumstances, KenzoBet's maximum liability to any player is limited to the amount of unused deposited funds held in that player's account at the time the claim is made, except in cases of gross negligence or wilful fraud on the part of KenzoBet.

KenzoBet reserves the right to amend, update, or replace these terms and conditions at any time. We are committed to notifying members of any material changes in the following manner.

• Email notices will be sent to your registered email address at least 7 days before changes take effect, for material changes that affect member rights.
• In-platform notices will be displayed on your account dashboard when you log in.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest version of these terms.

Continued use of the KenzoBet platform after any updated terms take effect constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your full balance before the new terms come into effect.

In the event of a dispute between you and KenzoBet relating to these terms, the matter should first be resolved through negotiation. If negotiation is unsuccessful, the dispute will be settled through the process prescribed under Malaysian law.